Free Giftbox

Your jewelry presented in our premium gift box

With every piece of jewelry you purchase from us, we gift you our exclusive, luxurious jewelry box. If you intend to present the jewelry as a gift, we've ensured it makes a perfect statement – all at no extra cost to you. Our jewelry box exudes elegance and durability, providing the ideal showcase for your chosen piece, suitable for any occasion.

Premium Guarantee & Care Instructions

Our 2-Year Premium Guarantee

Unmatched Quality, Your Trust at the Core

At Herzschmuck.ch, we are committed to excellence and your satisfaction. That's why we're expanding our quality promise with an exclusive 2-year premium guarantee on all our personalized jewelry pieces. This guarantee covers discolorations that might occur despite proper care. If you notice a discoloration on your jewelry piece within two years of purchase, we will immediately replace it free of charge with a new one.

Important Information About Your Guarantee:

Please note that damages due to external influences such as mechanical damage, improper use, or exposure to chemicals (e.g., perfumes, lotions) are excluded from this guarantee. Damages to chains caused by tearing are also excluded from the guarantee.

Care Tips for Your Jewelry

To ensure that your jewelry piece maintains its shine and value over the long term, we recommend the following care tips:

Avoid Chemicals: Protect your jewelry from contact with harsh chemicals, perfumes, and lotions. Remove your jewelry before applying such products.
Regular Cleaning: Maintain your jewelry by gently cleaning it with the soft cloth included in the shipment, to keep its shine and remove accumulations of dust or dirt.
Secure Storage: When not worn, store your jewelry in its original packaging or in a soft pouch to prevent scratches and tangling.
Avoid Extreme Conditions: Avoid exposing your jewelry to extreme temperatures, as this could damage the materials or alter their color.

With the right care and attention, your Herzschmuck jewelry piece will continue to shine and impress - day after day.

Return Policy

Our 30-Day Return Policy

Your satisfaction is our top priority

At Herzschmuck.ch, we want to ensure that you are completely satisfied with your purchase. That's why we offer a generous 30-day return policy on all our jewelry.

Return Conditions:

Non-personalized Jewelry: If you decide to return a non-personalized item, we will refund you the full purchase price after a careful examination of the jewelry's condition. The item must be unworn, without any signs of use, and returned in its complete original packaging.
Personalized Jewelry: Due to their uniqueness, personalized jewelry items cannot be returned for a cash refund. However, we offer a voucher for our shop worth the value of the purchased product. These items must also be returned unworn and in their original packaging.

Important Notes:

Return Process: Please contact us by email at support@herzschmuck.ch before proceeding with the return. Our team will provide you with all necessary information and instructions for the return.
Exceptions: Jewelry pieces in 18 karat and 14 karat gold are excluded from the return policy. We ask for your understanding that we cannot accept returns of these high-quality items.
Return Costs: The costs for the return are borne by the customer. We recommend sending the package by insured shipment to ensure its safe arrival.

Your Trust, Our Commitment

We understand that online shopping can sometimes raise questions, especially with such personal items as jewelry. Our goal is to make this process as transparent and customer-friendly as possible. If you have any questions about your return, our team is at your disposal at any time.

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